Case Study - TM Payu
Telekom Malaysia engaged us to develop a billing system for the MYGovServ platform, a national digital infrastructure serving over 15,000 government sites across ministries and agencies in Malaysia. The goal was to create a custom full-suite billing engine capable of ingesting and calculating network usage for both fixed-rate and Pay-As-You-Use (PAYU) models, while supporting diverse package tiers, rate structures, and financial policies
- Client
- Telekom Malaysia (TM)
- Year
- Service
- Tech
Goals
Telekom Malaysia engaged us to develop a billing system for the MYGovServ platform, a national digital infrastructure serving over 15,000 government sites across ministries and agencies in Malaysia. The goal was to create a custom full-suite billing engine capable of ingesting and calculating network usage for both fixed-rate and Pay-As-You-Use (PAYU) models, while supporting diverse package tiers, rate structures, and financial policies.
Additionally, TM required a multi-tenant analytics and reporting dashboard to provide billing visibility at every level — from Jabatan Digital Negara (JDN) down to individual ministries and agencies — complete with usage projections and budget monitoring. The platform needed to integrate tightly with the existing MYGovServ infrastructure, network topology, and internal application ecosystem.
Insights
No commercially available off-the-shelf billing system could support the scale, complexity, and policy-driven billing logic required by a national platform like MYGovServ. The billing process involved multiple charging models including Fixed, PAYU, LAD (Liquidated Ascertained Damages), TBU (temporary bandwidth unit) and Penalty with different rule sets per device type, subscription package, and agency classification.
Prior to this, billing operations were manually executed via Excel spreadsheets and macros — a method that was labor-intensive, prone to human error, and unable to scale to thousands of billing entries monthly with audit-level precision.
Approach & Solutions
Working closely with TM, we engineered a high-availability billing architecture designed for 24/7 reliability, accuracy, and resilience. To handle the massive volume of network data coming from thousands of endpoints from ManageEngine OpManager, we introduced a middleware-driven pipeline featuring an aggregation channel (ingest and ETL), followed by a custom-built calculation engine that interprets package logic, applies billing conditions, and processes PAYU computations automatically.
A custom analytics dashboard was developed to deliver real-time financial insights, enabling ministries and agencies to monitor usage trends, allocation forecasting, and budget status through a clear multi-tenant interface.
Every component was built following telecom industry enterprise standards, aligned with national infrastructure compliance, cybersecurity protocols, and TM’s strict internal governance.
Results
The MYGovServ billing system is now fully automated and live at national scale, powering accurate monthly billing for over 15,000 government clients with high precision and zero manual calculation dependency. TM’s finance and operations teams can now process billing faster, maintain audit readiness, and generate high-level billing intelligence on demand through dashboard analytics.
This transformation marked a significant shift — from fragmented, macro-based billing workflows to a centralized national-grade billing ecosystem built to support Malaysia’s digital government agenda, with TM as the backbone infrastructure provider.